Center for the Performing Arts Seeks Patron Services Assistant Manager

Reports to: Director of Patron Services and Organizational Core Values

Summary/Objective

The Center for the Performing Arts is seeking a Patron Services Assistant Manager to fulfill a key role as part of the Box Office leadership team. Responsibilities are focused on providing excellent service to all patrons, helping to lead the Box Office team, using Tessitura ticketing software, and providing support to Resident Company and Rental clients.

This role must embrace and demonstrate the Center’s core values of excellence, collaboration, innovation, integrity and inclusion.

Essential Functions

Reasonable accommodations will be considered to enable qualified individuals with disabilities to perform the essential functions of this role:

• Provide excellent service to patrons of the Center for the Performing Arts.
• Enter and manage all relevant patron information in the database, ensuring data integrity.
• Retain knowledge of software functions and keep up to date on changes resulting from version upgrades and organizational standards.
• Build Center Presents, Resident Company and Rental events using ticketing software.
• Supervise the Box Office for campus events.
• Provide multi-level support to Resident Companies.
• Assist with the training of Patron Services team members.

Competencies Required

• Communication Proficiency
• Customer/Client Focus
• Problem Solving/Analysis
• Teamwork Orientation
• Technical Capacity
• Time Management
• Attention to Detail

Required Education and Experience

High school diploma
Minimum of two years of supervisory or managerial experience working in a customer-service-related field
Preferred Education and Experience

Bachelor’s degree
Experience using Tessitura software
Supervisory Responsibility

This position includes periodic supervision of part-time team members.

Work Environment

This position operates in a professional office environment that requires accountability for our core values, which include diversity and equity. This role routinely uses standard office equipment such as computers, phones, copiers, etc.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit, stand, walk, use hands and reach with hands and arms. May lift up to 25 pounds on occasion/regularly.

Position Type and Expected Hours of Work

This is a full-time position with benefits, on a flexible schedule requiring evening and weekend availability.

Travel

No travel is expected for this position.

AAP/EEO Statement

The Center for the Performing Arts and the Great American Songbook Foundation provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

NOTE: The Center for the Performing Arts and the Great American Songbook Foundation require proof of COVID-19 vaccination as a term of employment. Currently, masks are required when indoors on campus, except in private offices.

Email cover letter and résumé to Careers@TheCenterPresents.org