Hamilton East Public Library is accepting applications internally and externally for a full-time (40 hrs. per week) Ignite Studio Assistant Manager. Must be available to work a flexible schedule that will include a combination of days, evenings, and weekends. Starting pay for this position is $45,600-$50,150 annually. Negotiable based on experience.
Ignite Studio is a 15,000 sq ft, arts-focused makerspace that offers patrons free use of a variety of maker equipment and supplies. This position will oversee the day-to-day operations in the Ignite Studio as well as provide patron assistance and guidance, program facilitation, and administrative assistance in support of library services and programs, especially as related to the Ignite Studio makerspace. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Assist director in overseeing in-person, age-appropriate customer service to makers and artists and ensure consistency of experience and message at every point of contact.
- Work with Director of Experiential Learning to determine staffing requirements, and interview, hire, and train new employees.
- Supervise Studio Assistants, including work allocation, performance evaluation and management. Motivate employees to achieve high performance and foster a team-oriented and collaborative work environment.
- Participate in Ignite strategic planning and visioning process in alignment with the library’s mission.
- Working with the director, monitor and maintain customer service standards, and develop employees and/or volunteers in customer service.
- Deliver customer centered in-house programs, community events, and outreach services.
- Collect and record data and customer feedback as directed by the Director of Experiential Learning.
- Assist with customer requests regarding needed information and assist in furnishing or locating that information.
- Oversee day to day operations of Ignite makerspace including kit library and equipment maintenance and restocking.
- Oversee departmental purchasing
- Coordinate staffing needs with Director of Experiential Learning and Arts Engagement Coordinator.
- Performs all other duties as assigned.
- Bring a curious spirit and creative drive to work daily.
- Be comfortable in an ever-evolving environment.
- Identify and act as a life-long learner.
- Be capable of embracing failure with a sense of humor.
- Remain flexible and responsive to the needs of guests.
- Have an interest in learning and teaching both high-tech and low-tech maker techniques.
- Supervises: Ignite Studio Assistants
- Responsible for the interviewing and training of employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION AND/OR EXPERIENCE:
- Bachelor’s degree from an accredited college or university.
- Minimum one-year previous experience with public programming, STEAM education, and/or art education is required.
- Prior supervisory experience preferred.
- Experience with technical equipment available in Ignite Studio is preferred.
KNOWLEDGE, SKILLS AND ABILITIES:
- Customer Service – Provides prompt, attentive, and friendly customer service in-person and by phone; represents the organization well; maintains personal accountability and ownership for providing excellent customer service; seeks and responds to feedback from customers to improve service; follows up and meets commitments; shows willingness to go out of his or her way to help customers; demonstrates strong attention to details and accuracy in work.
- Teamwork – Cooperates and works together with all co-workers; plans and completes job duties with minimal supervisory direction, including appropriate judgment; collaborates with and supports coworkers by helping out where needed; creates and maintains positive relationships with coworkers; asks for and listens to coworker feedback and incorporates feedback into revised processes; completes work on time and with proper quality; supports cross-training and shares learning with others; understands library employees are all stewards of taxpayer funds.
- Communications and Media – Communicates ideas and thoughts clearly, accurately, and respectfully; listens to others and seeks to understand others’ perspectives; has knowledge of communication techniques and methods, including alternative ways to inform and educate using electronic media, including but not limited to email, internet, and social media sites.
- Adaptability – Willingness to take on new challenges and responsibilities; open to change and variety within the workplace; works to implement successful change in areas of responsibility; recommends and implements changes to improve processes and customer service.
- Image – Portrays a positive image of library; is a strong public ambassador and promotes library programs and services during customer interactions.
- Technical – Proficiency in using computers and related software; experience with library management system software, including cataloging systems and public interface systems.
- Leadership/Development – Coordinates work and delegates appropriately to best accomplish department goals; provides clear standards for employee achievement; fosters individual and collective creativity within the work group; provides immediate and effective feedback to employees concerning behavior and performance.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Outreach events may be conducted within the library facilities or at various community locations.
- A valid driver’s license is required.
- The employee frequently is required to:
- Stand, walk, sit
- Use hands and fingers to handle books, paper, technology
- Speak and listen to others
- See and read
- Reach with hands and arms
- Stoop, kneel, crouch, or crawl
- The employee must frequently lift and/or move up to 25 pounds
APPLICATION PROCESS: Applicants must submit a letter of interest, attach a resume and complete the online application. Please reach out to John Chomica at email@example.com or (317) 770-3266 with any questions.