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Hamilton East Public Library is accepting applications internally and externally for a part-time (20 hrs. per week) Ignite Studio Assistant. Must be available to work a flexible schedule that may include a combination of days, evenings, and weekends. Starting pay for this position is $11.70 per hour.
Ignite Studio is a 15,000 sq ft, arts-focused makerspace that offers patrons free use of a variety of maker equipment and supplies. This position will provide patron assistance and guidance, program facilitation, and administrative assistance in support of library services and programs, especially as related to the Ignite Studio makerspace. Ability to learn and feel comfortable with emerging technologies is a must. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
At the direction of the Ignite Manager and Assistant Manager, assist in the daily operation of Ignite Studio.
Provide guidance and assistance to guests regarding the use of library services, facilities, resources, and equipment with a special focus on the maker equipment and supplies available in Ignite.
Deliver customer centered in-house programs, virtual programs, digital content, community events, and outreach services developed and planned using the HEPL logic model.
Develop a specialized area of focus within Ignite to contribute to maintenance and operations.
Collect and record data and customer feedback as directed by the Ignite Manager and Assistant Manager.
Assist with customer requests regarding needed information and assist in furnishing or locating that information with a special focus on the resources available in the Ignite Studio makerspace.
Assist in maintenance of designated makerspace resources.
Perform other duties as assigned.
AN IDEAL CANDIDATE WILL:
Bring a curious spirit and creative drive to work daily.
Be comfortable in an ever-evolving environment.
Identify and act as a life-long learner.
Be capable of embracing failure with a sense of humor.
Remain flexible and responsive to the needs of guests.
Have an interest in learning and teaching both high-tech and low-tech maker techniques.
EDUCATION AND/OR EXPERIENCE:
• An associate’s degree or equivalent and six months of customer service experience is required.
• Experience in art or technology instruction and/or familiarity with maker equipment is preferred.
KNOWLEDGE, SKILLS, AND ABILITIES: The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Customer Service – Provide prompt, attentive, and friendly customer service in-person and by phone; represent the organization well; maintain personal accountability and ownership for providing excellent customer service; seek and respond to feedback from customers to improve service; follow up and meet commitments; show willingness to go out of his or her way to help customers.
Teamwork – Cooperate and work together with all co-workers; plan and complete job duties with minimal supervisory direction, including using appropriate judgment; collaborate with and support coworkers by helping out where needed; create and maintain positive relationships with coworkers; ask for and listen to coworker feedback and incorporate feedback into revised processes; complete work on time and with proper quality; support cross-training and share learning with others; understand we are all stewards of taxpayer money.
Communications and Media – Communicate ideas and thoughts clearly, accurately, and respectfully; listen to others and seeks to understand others’ perspectives; have knowledge of communication techniques and methods, including alternative ways to inform and educate using electronic media, including but not limited to email, internet, and social media sites.
Adaptability – Willingness to take on new challenges and responsibilities; open to change and variety within the workplace; work hard to implement successful change in areas of responsibility; recommend and implement changes to improve processes and customer service.
Image – Portray a positive image of library; be a strong public ambassador and promote library programs and services during customer interactions.
Technical – Proficiency in using computers and related software; experience with library management system software, including cataloging systems and public interface systems.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Outreach events may be conducted within the library facilities or at various community locations. A valid driver’s license is required.
The employee frequently is required to:
Stand, walk, sit
Use hands and fingers to handle books, paper, technology
Speak and listen to others
See and read
Reach with hands and arms
Stoop, kneel, crouch, or crawl
The employee must frequently lift and/or move up to 25 pounds.
Please contact John Chomica at firstname.lastname@example.org or (317) 770-3266 with any questions.
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