The Center for the Performing Arts Seeks Part Time Patron Services Associate

Description
Position Purpose 

The Patron Services Associate’s primary responsibility is to provide excellent service to all patrons of the Center for the Performing Arts. Responsibilities include serving patrons at the Center ticket office, using the Tessitura ticketing system, and performing all duties as directed by the Patron Services management team. Work hours are variable, including weeknight and weekend shift coverage.

All employees are required to embrace and consistently practice our core values of Inclusion, Excellence, Collaboration, Integrity, and Innovation and actively participate in IDEA (Inclusion, Diversity, Equity and Accessibility) training and initiatives.

Essential Functions and Responsibilities

To be successful in this role, an individual must be able to perform in a satisfactory manner the functions listed below. The company will make reasonable accommodation to enable individuals with disabilities to perform these functions.

• Provide excellent service to patrons via telephone, email and in-person communication.
• Assist patrons with all aspects of reserving and purchasing tickets, as well as proper fulfillment.
• Provide accurate information to patrons on all Center activities and events.
• Process ticket orders over the phone and at the window using the Tessitura software system.
• Enter all relevant patron information into the database, ensuring data integrity.
• Retain knowledge of software functions as well as keeping up to date on changes resulting from version upgrades and      organizational standards.
• Process all ticket orders for external and internal constituents appropriately and in a timely manner.
• Perform tasks defined by the Patron Services management team.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills and/or abilities required to perform each essential duty satisfactorily. The company will make reasonable accommodation to enable individuals with disabilities to perform these functions.

• Ability to communicate effectively in person, by phone and in writing.
• Ability to interact with the public and address concerns/questions in a respectful manner.
• Ability to think logically and problem solve in order to analyze situations,      troubleshoot and make sound decisions.
• Ability to build and maintain positive work relationships with management, team      members and external contacts.
• Ability to use and embrace technology

Education and Experience 

To perform this job successfully, an individual must have the following education and/or experience.

• High school diploma, minimum of 3 years of experience working in an event environment or related field.

Work Environment 

This position operates in a fast paced, live entertainment environment that requires accountability for our core values of Inclusion, Excellence, Collaboration, Integrity, and Innovation.

Physical Demands

The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job. The company will make reasonable accommodation to enable individuals with disabilities to perform these functions.

· Strong sensory skills, such as good eyesight, good hearing, and dexterity.

· Ability to bend, push, lift, carry, pull, and move up to 25 pounds.

· Ability to speak and listen carefully.

· Frequently required to stand, sit, walk; use hands; and reach with hands and arms.

· Efficiently use computers and point of sale systems

Position Type and Expected Hours of Work 

This is an occasional part-time, non-exempt position which requires working nights and weekends. Flexibility is required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AAP/EEO Statement 

The Center for the Performing Arts and Great American Songbook Foundation provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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