Patron Services Representative, Part Time

Job Title: Patron Services Representative, The Center for Performing Arts
Reports to: Director of Patron Services and Organizational Core Values

Summary:
The Patron Services Representative’s primary responsibility is to provide excellent service to all patrons of the Center for the Performing Arts. Responsibilities include serving patrons at the Center ticket office, using the Tessitura ticketing system, and performing all duties as directed by the Patron Services management team. Work hours are variable, including weeknight and weekend shift coverage.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.

1. Provide excellent service to patrons of the Center for the Performing Arts.
2. Assist patrons with all aspects of reserving and purchasing tickets as well as proper fulfillment.
3. Provide information to patrons on all Center activities and events.
4. Process ticket orders over the phone and at the window using the Tessitura software system.
5. Enter all relevant patron information into the database, ensuring data integrity.
6. Retain knowledge of software functions as well as keeping up to date on changes resulting from version upgrades and organizational standards.
7. Process all ticket orders for external and internal constituents appropriately and in a timely manner.
8. Perform tasks defined by the Patron Services Management team.

Competencies Required

1. Communication Proficiency
2. Customer/Client Focus
3. Problem Solving/Analysis
4. Teamwork Orientation
5. Technical Capacity

Required Education and Experience
High School Diploma, Minimum of 3 years of experience working in an event environment or related field.

Preferred Education and Experience
Bachelor’s degree preferred, Experience using Tessitura software

Position Type and Expected Hours of Work
This is a part-time position. Days and hours of work are variable, including daytime hours, evenings, and weekends.

Please email cover letter, resume and salary requirements to careers@thecenterpresents.org

The Center for Performing Arts is an EEO Employer